Help center
Support
We reply to every support email within one business day.
Contact us
Email emandelkern@gmail.com with your account email and a description of the issue. For urgent deal disputes, use the Dispute button inside the deal room so an admin can see the full conversation.
Frequently asked
How do I sell or list product?
You'll need Founding Dealer status or an active Trader subscription. From any product page, tap Sell to post an ask, or Buy to post a bid.
How do I get paid or pay?
WaxTrading connects buyers and sellers directly. Payment and shipping happen off-platform using the methods each party has listed in their profile (Zelle, Venmo, PayPal G&S, etc.). WaxTrading does not custody funds.
A deal went bad. What do I do?
Inside the deal room, tap Dispute. WaxTrading admins are notified and will review the conversation and evidence. For serious fraud, report the counterparty using the Report button on their dealer profile.
How do I cancel my subscription?
On the Pricing page, tap Manage subscription. You'll be taken to Stripe's billing portal where you can cancel or change billing intervals.
How do I delete my account?
Profile → Danger zone → Delete Account. This permanently removes your profile, listings, and deal history.
How do I report a user?
Open the dealer's profile and tap Report. Reports are reviewed by moderators within 24 hours.